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Returns, refunds and exchanges

Because jewelry is so intimate, we want all shoppers to feel that they can shop in confidence knowing that their items are brand new. Refunds and exchanges are not typically given but are possible for special circumstances.

Any issues with sizing that render the jewelry un-wearable is an important concern for us so please contact us immediately so we can arrange a new size/fit.

When shopping with Tzafora, we want you to be delighted with your purchase! If for some reason you are not satisfied, please let us know as soon as possible. 

We're always happy to answer questions or do comparisons if you are unsure of a product, or can't decide, or want to know more about the sizing.

Any shipping costs incurred during a return or exchange are not refundable.

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.